PRIVACY POLICY

Effective Date: 25/6/2025

Surge Coaching is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information we collect

We may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Emergency contact details

  • Health and fitness information (e.g., training history, injuries, goals, performance metrics)

  • Payment details for billing purposes (via secure third-party platforms like Stripe)

  • Any other information you voluntarily provide to us

2. How we collect personal information

We collect personal information through:

  • Website contact forms

  • Online applications or lead magnets (e.g., eBooks, free consultations)

  • Coaching registration forms

  • Email or phone communication

  • Social media messaging

  • In-person consultations or events

  • Our coaching platforms (e.g., TrainingPeaks, Surge Coaching app)

3. Why we collect your personal information

We collect and use your information to:

  • Deliver coaching services tailored to your goals and needs

  • Communicate with you regarding your training, progress, or updates

  • Process payments and manage accounts

  • Provide customer support

  • Send relevant marketing content (only with your consent)

  • Improve our services, platform, and offerings

4. Disclosure of personal information

We do not sell or rent your information to third parties. We may disclose personal information to:

  • Software providers used to deliver our services (e.g., TrainingPeaks, Stripe, mobile coaching platforms)

  • Service providers or contractors who help operate our business (e.g. admin support or marketing)

  • Authorities if required by law or in relation to health and safety concerns

All third-party providers we work with are required to comply with relevant privacy and data protection laws.

5. Storage and security

Your personal information is stored securely using encrypted systems and cloud-based platforms. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, or disclosure.

If we no longer need your information for the purpose it was collected, and we are not required to retain it by law, we will securely delete or de-identify it.

6. Access and correction

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections if you believe your information is inaccurate, incomplete, or out of date

To make a request, please contact us using the details below.

7. Marketing and opt-out

We may use your information to send you coaching updates, special offers, or educational content via email or SMS. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Changes to this policy

We may update this policy occasionally to reflect changes in our services or legal obligations. We encourage you to review it periodically.

9. Contact us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Surge Coaching
Email: info@surgecoaching.au
Phone: 0422512843